g111d Privacy Policy — Your Data, Your Rights
At g111d, your privacy is a core commitment, not a compliance footnote. This Privacy Policy explains exactly what personal data g111d collects from players in Bangladesh, how it is used, how long it is retained, who it may be shared with, and what rights you hold over your own information. This document applies to all users of the g111d platform and is written in plain English for clarity.
Six Things g111d Wants You to Know
These six points highlight the most important aspects of how g111d handles your data. They provide an accessible summary — the complete legal text follows in the full policy document below.
g111d collects only the personal data that is strictly necessary to operate your account, process deposits and withdrawals, verify your identity under KYC obligations, and deliver a safe, fair gaming environment. We do not collect data for speculation or resale. Every data point we hold has a defined purpose and a defined retention period.
All data transmitted between your device and g111d's servers is protected by 256-bit SSL encryption — the same standard used by international financial institutions. Payment credentials such as bKash and Nagad account PINs are never stored on g111d's servers. We perform regular security assessments to maintain the integrity of our infrastructure.
g111d does not sell, rent, or trade your personal information to third-party advertisers or data brokers under any circumstances. Data shared with third parties — such as payment processors (bKash, Nagad, Rocket) or game providers — is shared solely to the extent required to deliver the services you have requested, and those parties are bound by strict confidentiality obligations.
As a g111d player, you have the right to access the personal data we hold about you, request corrections to inaccurate information, ask us to delete your data where no legal retention obligation applies, and withdraw consent to optional data processing. All such requests can be submitted to the g111d support team at any time via our 24/7 English support channel.
g111d will only send you promotional communications — including bonus offers, seasonal promotions aligned with events such as BPL, Eid, and Pohela Boishakh, and platform announcements — where you have explicitly opted in during registration or through your account settings. You can opt out of marketing communications at any time without affecting your account status or access to the platform.
g111d retains account and transaction data for a defined period following account closure — typically five years — to comply with anti-money laundering obligations and to resolve any disputes that may arise after account closure. After the applicable retention period expires, your data is securely deleted or anonymised. Retention periods for each data category are detailed in the full policy below.
Important Notice: This Privacy Policy applies to all players and visitors who access or use the g111d platform at g111d.io. By creating a g111d account or using any part of our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you must not use the g111d platform. This policy is written in English and the English-language version is authoritative for all purposes.
1 Who We Are
g111d is an online casino and sports betting platform operating at g111d.io, serving players in Bangladesh including those based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. For the purposes of this Privacy Policy, g111d acts as the data controller in respect of all personal information collected from players and visitors to the platform.
As the data controller, g111d determines the purposes and means by which your personal data is processed. This Privacy Policy sets out the complete framework under which we handle your data, and it should be read alongside our Terms & Conditions and Responsible Gaming policy, both of which are incorporated by reference.
All correspondence relating to privacy matters should be directed to: [email protected] (plain text — not a clickable link). Our support team operates 24/7 on Bangladesh Standard Time (BST, UTC+6).
2 Data We Collect
g111d collects personal data in several categories, depending on the nature of your interaction with the platform. The following table summarises the categories of data we collect and provides examples of the specific data points within each category.
| Data Category | Examples | Collected At |
|---|---|---|
| Identity Data | Full legal name, date of birth, National ID number (where provided for KYC), photograph (where provided) | Registration; KYC verification |
| Contact Data | Email address, mobile phone number (used for bKash/Nagad/Rocket), residential address (city, district) | Registration; withdrawal requests |
| Financial Data | Deposit amounts, withdrawal amounts, transaction history, payment method type (bKash, Nagad, Rocket, Upay), mobile number used for payment | Deposit and withdrawal processing |
| Gameplay Data | Games played, wager amounts, session durations, game outcomes, sports bets placed, bonus usage history | During active gameplay and betting |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, time zone setting | Platform access; each session |
| Usage Data | Pages visited, features used, navigation paths, session timestamps, referral source | Platform access; each session |
| Communications Data | Support chat transcripts, WhatsApp messages to support, email correspondence content | When contacting support |
| Marketing Preference Data | Opt-in/opt-out status for promotional communications, preferred communication channel | Registration; account settings updates |
g111d does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic or biometric data, health data (except where voluntarily disclosed in a responsible gaming context), or data concerning sexual orientation. If you voluntarily disclose sensitive information to our support team in connection with a responsible gaming request, that information will be treated with the highest level of confidentiality and used solely for the purpose of supporting your wellbeing.
3 How We Collect Your Data
g111d collects your personal data through the following channels and mechanisms:
- Direct input at registration: When you create a g111d account, you provide identity data and contact data directly via the registration form. The accuracy of this data is your responsibility under the Terms & Conditions.
- Account activity: Financial data and gameplay data are generated automatically as you use the platform — each deposit, withdrawal, wager, and session creates a record that is stored against your account.
- Automated technical collection: Technical data and usage data are collected automatically when you access the g111d platform, using server logs, session tracking, and standard web analytics technologies. This collection occurs regardless of whether you are logged in to an account.
- Payment processor callbacks: When you initiate a deposit or withdrawal via bKash, Nagad, Rocket, or Upay, the payment provider sends a transaction confirmation callback to g111d's payment infrastructure. This callback contains the transaction reference, amount, and the mobile number associated with the payment — but does not include your mobile banking PIN or full account credentials.
- KYC document submission: Where g111d requires identity verification, you submit documentation directly to the g111d support team. This data is stored securely for the duration required by applicable anti-money laundering obligations.
- Support interactions: When you contact the g111d support team via WhatsApp or email, the content of that communication is stored as communications data and associated with your account.
- Cookies and similar technologies: g111d uses cookies and similar tracking technologies to collect technical and usage data. See Section 7 for full details of our cookie practices.
4 Why We Use Your Data
g111d uses the personal data it collects for the following specific purposes. Each purpose is linked to a legal basis, which is detailed in Section 5.
- Account creation and management: To create, maintain, and administer your g111d player account, including processing your registration, verifying your eligibility (including the 21+ age requirement), and managing your account settings.
- Payment processing: To process deposits from bKash, Nagad, Rocket, and Upay, and to process withdrawal requests to your registered payment method. Financial data is retained to maintain an accurate transaction history and to resolve payment disputes.
- Identity verification (KYC): To verify your identity in accordance with our anti-money laundering obligations, and to confirm that you meet the age and eligibility requirements for using the g111d platform.
- Game and platform delivery: To deliver the casino games, sports betting markets, and other platform features you access, and to record your gameplay history for account management and dispute resolution purposes.
- Responsible gaming: To monitor gameplay patterns for signs of problem gambling, to apply deposit limits, cooling-off periods, or self-exclusion measures where requested, and to fulfil our duty of care obligations toward players. You can read more on the Responsible Gaming page.
- Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited conduct as defined in the Terms & Conditions. Technical data and usage data are used to identify suspicious patterns and protect the integrity of the platform.
- Customer support: To respond to your support enquiries, resolve disputes, process complaints, and provide account assistance via WhatsApp and email.
- Marketing communications (opt-in only): To send you promotional offers, bonus notifications, and platform updates where you have explicitly opted in. These communications may reference seasonal events relevant to Bangladesh, such as BPL promotions, Eid bonuses, and Pohela Boishakh offers.
- Platform improvement: To analyse aggregated, anonymised usage data to understand how players interact with the g111d platform and to improve its design, performance, and game selection.
- Legal compliance: To comply with applicable legal obligations, including anti-money laundering requirements, and to respond to lawful requests from government or regulatory authorities.
5 Legal Basis for Processing
g111d processes your personal data under one or more of the following legal bases, depending on the specific purpose of the processing activity:
- Contractual necessity: Processing required to perform the contract between you and g111d — specifically, to operate your player account, process your deposits and withdrawals, and deliver the games and betting markets you access on the platform.
- Legal obligation: Processing required to comply with applicable legal obligations — particularly KYC identity verification and anti-money laundering record-keeping requirements — to which g111d is subject in connection with operating a financial services platform.
- Legitimate interests: Processing carried out in pursuit of g111d's legitimate business interests, including fraud detection, platform security, responsible gaming monitoring, and aggregated analytics for platform improvement, where those interests are not overridden by your fundamental rights and freedoms.
- Consent: Processing that is based on your freely given, specific, informed, and unambiguous consent — specifically, the sending of marketing and promotional communications. Where consent is the legal basis, you have the right to withdraw that consent at any time, and withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
Your Right to Object: Where g111d processes your data on the basis of legitimate interests, you have the right to object to that processing. If you wish to exercise this right, contact the support team at [email protected] with the subject line "Data Processing Objection — [Account Username]".
6 Data Sharing & Third Parties
g111d does not sell, rent, or trade your personal data. We share your data with third parties only in the following specific circumstances and only to the minimum extent necessary for the stated purpose:
- Payment processors: bKash, Nagad, Rocket, Upay, and other payment partners receive the transaction details required to process your deposit or withdrawal. These providers operate under their own privacy policies and are governed by the rules of their respective regulatory frameworks in Bangladesh.
- Game providers: Third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, Red Tiger, Play'n GO, and Hacksaw Gaming deliver their game content to g111d under licence. These providers may receive a technical session token or anonymised player identifier to initiate a game session; they do not receive your full identity or financial data.
- Identity verification partners: Where g111d uses a third-party KYC service to verify your identity documents, the minimum necessary data is shared with that provider. The provider is bound by contractual confidentiality obligations and may not use your data for any purpose other than the verification task.
- Analytics and platform infrastructure providers: g111d uses cloud infrastructure and analytics tools to operate and improve the platform. These providers process data on behalf of g111d as data processors, under data processing agreements that prohibit them from using your data for their own purposes.
- Legal and regulatory authorities: g111d will disclose personal data to government agencies, law enforcement bodies, or financial intelligence units where required to do so by applicable law, a valid court order, or a lawful regulatory request. g111d will, where legally permitted, notify you of such a disclosure request before complying.
- Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of g111d's business assets, your personal data may be transferred to the successor entity. You will be notified of any such transfer and the privacy commitments applicable to your data will be maintained.
No Cross-Border Data Sales: g111d does not transfer or sell your personal data to any foreign third party for commercial purposes. Data shared with game providers for session delivery is technical and anonymised in nature and does not constitute a sale or commercial transfer of personal information.
7 Cookies & Tracking Technologies
g111d uses cookies and similar tracking technologies (such as local storage and session tokens) to operate the platform and improve your experience. Cookies are small text files placed on your device when you access the g111d website. The following categories of cookies are used:
- Strictly necessary cookies: These cookies are essential for the g111d platform to function. They maintain your login session, remember your language preference, and preserve your account state as you navigate between pages. These cookies cannot be disabled without breaking core platform functionality.
- Performance and analytics cookies: These cookies collect anonymised, aggregated data about how visitors use the g111d platform — for example, which pages are visited most frequently, how long sessions last, and where users navigate after landing on the homepage. This data is used to improve platform design and performance.
- Functional cookies: These cookies remember preferences and settings you have configured, such as notification preferences and display settings, so that you do not need to reconfigure them on each visit.
- Security cookies: These cookies support fraud detection and account security measures, including detecting unusual login patterns and flagging potentially suspicious session behaviour for review.
You can control cookie preferences through your browser settings. Most modern browsers allow you to block, delete, or restrict cookies. Please note that disabling strictly necessary cookies will impair or prevent your ability to use the g111d platform. Disabling other cookie categories will not affect your access to core features but may reduce the quality of your experience.
g111d does not use advertising or tracking cookies that share your browsing behaviour with third-party advertisers. Our cookies are used exclusively to operate the platform and improve your experience on g111d.io.
8 Data Retention
g111d retains your personal data for as long as is necessary to fulfil the purpose for which it was collected, subject to the minimum retention periods set out below. Where a legal obligation requires data to be retained for a longer period, that obligation takes precedence.
| Data Category | Retention Period | Basis |
|---|---|---|
| Identity & Contact Data | Duration of account + 5 years after closure | Anti-money laundering obligation; dispute resolution |
| Financial & Transaction Data | Duration of account + 5 years after closure | Anti-money laundering obligation; financial record-keeping |
| Gameplay Data | Duration of account + 3 years after closure | Dispute resolution; responsible gaming audit trail |
| KYC Documents | Duration of account + 5 years after closure | Anti-money laundering obligation |
| Technical & Usage Data | 13 months on a rolling basis | Fraud detection; platform security; analytics |
| Support Communications | Duration of account + 2 years after closure | Complaint resolution; quality assurance |
| Marketing Preference Data | Until opt-out or account closure | Consent management |
Upon expiry of the applicable retention period, your personal data will be securely deleted or irreversibly anonymised so that it can no longer be associated with your identity. Anonymised, aggregated data (such as aggregate platform usage statistics) may be retained indefinitely for analytical purposes, as it no longer constitutes personal data.
If you request account closure and deletion of your data, g111d will action the deletion of all data not subject to a legal retention obligation within 30 days of receiving your verified request. Data subject to legal retention obligations will be quarantined — accessible only to compliance personnel for the legally required purpose — and deleted upon expiry of the applicable retention period.
9 Your Rights Over Your Data
As a g111d player, you hold the following rights over your personal data. To exercise any of these rights, contact the g111d support team at [email protected] with the subject line "Data Rights Request — [Account Username]". g111d will acknowledge your request within 3 business days (BST) and provide a substantive response within 30 calendar days.
- Right of access: You have the right to request a copy of all personal data that g111d holds about you. This is sometimes called a Subject Access Request (SAR). g111d will provide a structured summary of your data in a readable format within 30 days of a verified request.
- Right to rectification: You have the right to request correction of any personal data that is inaccurate or incomplete. If your registered name, date of birth, or contact details have changed, contact the support team to update your records.
- Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where you object to processing based on legitimate interests and no overriding legitimate grounds exist. Note that g111d cannot erase data it is legally required to retain — in such cases, that data will be quarantined as described in Section 8.
- Right to restriction of processing: You have the right to request that g111d temporarily restrict the processing of your data — for example, while a dispute about the accuracy of your data is resolved, or while an objection to processing is being considered.
- Right to data portability: You have the right to receive a copy of personal data you have provided to g111d in a structured, commonly used, machine-readable format (such as CSV), and to request that this data be transmitted directly to another data controller where technically feasible.
- Right to object: You have the right to object to the processing of your data where that processing is based on g111d's legitimate interests. You also have an unconditional right to object to processing for direct marketing purposes, which takes effect immediately upon receipt of your objection.
- Right to withdraw consent: Where processing is based on your consent (specifically, marketing communications), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal. To opt out of marketing, update your preferences in your account settings or contact the support team.
Verification Requirement: To protect your privacy, g111d is required to verify your identity before actioning any data rights request. You will be asked to confirm details associated with your registered account before your request is processed.
10 Data Security
g111d takes the security of your personal data seriously and has implemented technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Key security measures include:
- 256-bit SSL/TLS encryption: All data transmitted between your browser or device and g111d's servers is encrypted using industry-standard 256-bit SSL/TLS protocols. This ensures that your login credentials, financial transactions, and personal data cannot be intercepted during transmission.
- Credential security: g111d stores account passwords using one-way cryptographic hashing with salt. We do not store passwords in plain text, and our staff cannot retrieve your password. We will never ask you for your password via WhatsApp, email, or any other channel. Any message claiming to be from g111d that requests your password should be treated as fraudulent.
- Access controls: Access to player personal data within g111d's internal systems is restricted on a need-to-know basis, governed by role-based access controls. All staff with access to personal data are subject to confidentiality obligations.
- Payment security: g111d does not store full payment credentials — including bKash and Nagad account PINs, or bank card numbers — on its servers. Payment processing is handled via secure integrations with the relevant payment providers, and only the minimum necessary transaction reference data is retained.
- Security monitoring: g111d operates continuous security monitoring to detect and respond to anomalous activity, including unusual login patterns, suspicious transaction behaviour, and potential data access violations.
- Incident response: In the event of a data security incident that poses a risk to your personal data, g111d will notify affected players without undue delay and will take immediate steps to contain and remediate the incident.
While g111d employs robust security measures, no online platform can guarantee absolute security against all possible threats. You play an important role in protecting your own data by maintaining the security of your account credentials and using a secure, private network when accessing the g111d platform.
11 Children & Minors
The g111d platform is strictly for adults aged 21 and above. g111d does not knowingly collect personal data from individuals under the age of 21. The registration process requires all users to confirm that they are at least 21 years old, and g111d enforces mandatory age verification procedures to prevent underage access.
If g111d becomes aware that it has inadvertently collected personal data from an individual who is under 21 years of age, it will take immediate steps to delete that data, close the associated account, and return any real money balance deposited. If you are a parent or guardian and believe that your child has accessed or registered on the g111d platform, please contact the support team immediately at [email protected].
21+ Platform: g111d is an adult platform intended exclusively for players aged 21 and above. If you are under 21, you must not register or use the g111d platform under any circumstances. Parental controls and filtering software are recommended to prevent underage access to online gambling platforms.
12 Third-Party Links
The g111d platform does not contain links to third-party websites for commercial or advertising purposes. All links on g111d.io point exclusively to internal pages within the g111d domain. However, third-party game content delivered within the platform (such as casino games from Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other providers) is hosted and operated by those providers under their own technical infrastructure.
When you launch a game from a third-party provider within the g111d platform, a session token is exchanged with that provider's servers to initiate your game session. This is a technical necessity of the game delivery mechanism. g111d is not responsible for the data practices of third-party game providers in respect of data generated during your game session on their infrastructure. We recommend reviewing the privacy policies of individual game providers if you have specific concerns about data generated during gameplay.
g111d is not responsible for the privacy practices or content of any external websites that you may access independently by typing addresses into your browser or following links from other sources. This Privacy Policy applies exclusively to the g111d.io domain and the services operated directly by g111d.
13 Changes to This Privacy Policy
g111d reserves the right to update or amend this Privacy Policy at any time. Changes may be required to reflect updates to our services, changes in applicable law, new data processing activities, or improvements to our data governance practices. The date of the most recent revision is displayed at the top of this page under the "Last Updated" indicator.
Where a change to this Privacy Policy is material — meaning it significantly affects your rights or the way in which g111d processes your personal data — g111d will notify registered players via email or via a prominent notice on the platform prior to the change taking effect. Non-material clarifications or editorial updates will take effect immediately upon publication without prior notice.
Your continued use of the g111d platform following the publication of a revised Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with a material change to this Privacy Policy, you should cease using the platform and may request account closure by contacting the support team at [email protected].
g111d recommends that you review this Privacy Policy periodically to stay informed of how your data is being handled. The current version is always available at g111d.io/privacy-policy and supersedes all previous versions.
14 Contact Us About Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way g111d handles your personal data, please contact the g111d data support team using the details below. All privacy-related enquiries are handled by our dedicated compliance team and will receive a response within 5 business days (BST, UTC+6).
- Email: [email protected] (plain text — not a clickable link)
- WhatsApp: +880 1700 000000 (plain text — not a clickable link)
- Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)
- Subject Line for Privacy Requests: "Privacy Policy Enquiry — [Account Username]"
- Subject Line for Data Rights Requests: "Data Rights Request — [Account Username]"
- Response Time: Acknowledgement within 3 business days; substantive response within 30 calendar days for data rights requests
Responsible Gaming Concerns: If your privacy enquiry relates to a responsible gaming matter — such as requesting self-exclusion, applying deposit limits, or discussing problem gambling support — please visit the Responsible Gaming page for dedicated guidance, or contact the support team directly. These requests are treated with the highest priority and strict confidentiality. The g111d platform is for players aged 21 and above only.
Ready to Play at Bangladesh's Trusted Casino?
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For players aged 21 and above only. Gambling involves financial risk. Never bet more than you can afford to lose. Please gamble responsibly.